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Shipping: Orders ship within two business days, and may take up to 3 weeks to reach your doorstep unless otherwise specified on the product page.
Returns: Product returns run counter to our emphasis on sustainability. Every return has a carbon footprint. Therefore, we ask that you submit a refund request along with a photo of the product within 7 days. Refunds will not be processed beyond 7 days. Next, you have the option of gifting the product, donating your product to a local charity or recycling it.
Cancellations: We do not offer cancellations because orders start the fulfillment process immediately. Therefore, if you cancelled your order but still received the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
Wrong Item: If there is an issue with your order -- wrong size, wrong color, defective, or otherwise not exactly what you wanted -- we ask that you submit a refund request along with a photo of the product you received within 24 hours of receiving your order. Refunds will not be processed beyond 7 days.
Exchanges: We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.